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A SURVEY OF WORDPROCESSING COMPETENCIES REQUIRED BY MODERN SECRETARIES IN THE BANKING INDUSTRY ( A CASE STUDY OF BROAD BANK AND CENTRAL BANK OF NIGERIA, ENUGU OFFICE)

 

ABSTRACT

 

          The impact of word processing on the performance of modern secretaries cannot be over emphasized. The number of electronic machines in use in the office have risen so quickly particularly with regards to word processor and computers. It is the purpose on this project to study the performance of the secretary.

          From the data collected, is revealed that word processing act as a check on in-efficiency and profits are boosted when the word processes. System are efficiently used. It would be correct to conclude that word processing secretaries see word processing as welcome relief from the drudgery of office work.

          From the finding and recommendations the research revealed that word processing save both time and labor. It also make job easier and giver general knowledge of secretaries are better due to word processing. And that most establishments are willing to give adequate training to their staff which is necessary for their mastery of the equipment.

          Finally, it was recommended that management should consider more deeply the concept of training so that their will be improvement in performance and increase productivity.

 

CHAPTER ONE

INTRODUCTION

1.1     BACKGROUND OF THE STUDY

 

          In the banking industry secretaries occupy a very important place in Nigerian and the world economy. Because the imagination of many people has been captured by the concept of the electronic office and the media has given the topic considerable coverage in both general and business terms. Secretaries have a lot of problems to contend with and solve in the office because of the modern and sophisticated offices. For these and other reasons, the researcher is to look into the survey of word processing competencies required by modern secretaries in the banking industry.

          The engagement, maintenance and the retention of qualified secretaries to cope with the ever increasing demands of corporate activities seems to be of interest to every organization. However, machines and the harnessing of natural resources is progressing relieving humanity from the distress of an oppressively heavy physical toil and is affording improved opportunity for the development of the mind and spirit. This is a challenging opportunity which in a null-shell can be referred to as an office automation which word processing is an integral part of.